"There are tons of books on leadership, sales, marketing and business. I am not sure how many of them Michael has read. However, I do know one thing. Michael could write a book on the business fundamentals that lead to success. They are... do your research, make a commitment to execute, set clear expectations for your team and hold everyone accountable. Repeat. It seems simple, but I have met very few business owners who have come close to mastering the basics to the level of Michael. And as a result, Michael has achieved greater success then most. If you can get on his calendar, it would be worth a few minutes to learn how he makes it happen."

“I like being treated with respect and given excellent customer service by knowledgeable technicians. I’m in the business of customer service and my guests rely on me to provide this on a consistent basis. Michael's company allows me to do just that and gives me that same great service in return. Thanks Michael Crafton!"