Being Uncomfortable

“An entire sea of water cannot sink a ship unless it gets inside the ship. Similarly, all the negativity in the world cannot put you down unless you allow it to get inside your head.”

As we navigate through the treacherous waters they call business and life we are approached by difficult and somewhat challenging situations. No matter how bad things seem “it is not that deep,” and there is a solution to every problem. The solution might not always be obvious but trust me it is there. Sometimes you just need to take a step back and look at the big picture. Try looking at it from all angles and get “both sides of the story.” Then evaluate all the possibilities and determine what could work.

By having a clear head and completely understanding EVERYTHING about the issue you will clearly see the best path to take.

We had been having intense employee issues in one of our branches. Issues popped up daily (literally) and everyone was getting frustrated. Even the minor things caused major frustrations. We could not separate major issues from minor issues. Things had gotten so bad that is seemed the only option was to temporarily shut down the operation and start over.

During a management meeting with the branch manager, area managers, and senior managers we looked at all the options, made wild suggestions, and thought about things from the other side. It was determined that 80% of our issues were coming from 20% of our staff in that branch. We also determined that the market of that branch was not the same as most of our other markets.

We went in another direction with those “20%”, tweaked the way we communicated with the 80%, rearranged the scheduling process, and whalla, that branch has had literally no issues since the changes were implemented.

We look back and laugh (kinda) and realize that it was not that deep. The changes we made were minor but had a big impact.

Keep a clear head and never give up, “It is not that deep.”

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